I can't activate my license

Common causes:

1. Invalid license key — Copy-paste carefully, check for extra spaces
2. Site limit reached — Personal plan allows 1 site only. Deactivate on another site first
3. Expired license — Check your purchase date (licenses are annual)
4. Server can’t connect — Your server must be able to reach the WPBuoy license server. Check if outbound connections are blocked by a firewall or security plugin
5. Local development — License checks require a public domain. Use WP_DEBUG mode for local testing

Security logs aren't showing any data (Pro)

Possible causes:

1. No blocked requests yet — If no one has tried accessing a disabled endpoint, logs will be empty. This is normal
2. Logging not enabled — Check Settings → Endpoint Manager and confirm security logging is turned on
3. Logs auto-cleaned — Logs are deleted after 30 days by default
4. Database table missing — If the plugin was installed by copying files directly to the server (instead of through the WordPress dashboard), the activation routine was skipped. Fix: deactivate and reactivate the plugin from the Plugins screen

Test it: Disable a test endpoint, then visit it in your browser. A log entry should appear.

How to get support

• Free version — Community support via the WordPress.org plugin forum
• Personal — Email support (48-hour response time, business days)
• Freelancer — Priority email support (24-hour response time)
• Agency — Priority email support (12-hour response time, including weekends), direct developer access

Contact: support@wpbuoy.com

When submitting a request, include:

• Your license key (Pro users)
• WordPress and PHP version
• Description of the issue
• Steps to reproduce
• Screenshots if applicable